🛡️ PRODUCT & SAFETY QUESTIONS

Are your products legal to use in Australia?

Yes — absolutely.
All HerShieldEssentials products are 100% legal to own and use in Australia. Our personal alarms, whistles, and accessories are non‑violent, non‑weaponised safety tools designed to draw attention and help you feel more confident in everyday situations.
No licence, permit, or registration is required.

What does the Personal Safety Keychain include?

Each keychain includes a combination of practical, easy‑to‑use safety tools such as:

• A high‑decibel personal alarm

• A piercing safety whistle

• A wristlet or charm

• Optional add‑on accessories depending on the style

Every keychain is designed to be lightweight, stylish, and effective.

How loud are the alarms?

Our alarms are designed to produce a high‑decibel sound intended to attract attention and deter unwanted behaviour. They are loud enough to startle, alert others, and give you precious seconds to seek help.

Are your products suitable for teens or elderly family members?

Yes.
Our tools are simple, safe, and easy to use — perfect for teens, adults, and seniors who want an extra layer of confidence.

Do the colours match exactly as shown?

We do our best to ensure accurate colour representation, but slight variations may occur due to lighting, screen settings, and manufacturing differences.
Your keychain will always be beautiful, coordinated, and true to the HerShieldEssentials aesthetic.

🎁 MYSTERY BOXES

What comes in a Mystery Box?

Each Mystery Box includes a curated selection of stylish accessories, lifestyle items, and safety essentials.
The Small, Medium and Large Mystery Box also includes a Basic Personal Safety Keychain.

Can I choose what’s inside?

Mystery Boxes are designed to be a surprise, so items are pre‑selected.
If you choose the colour preference, you would like as part of your mystery box.

📦 SHIPPING & ORDERS

Do you ship internationally?

Yes — we ship to Australia, New Zealand, the United States, and selected international locations.
Shipping times vary depending on your region.

How long will my order take to process?

Orders are typically processed within 1–3 business days.
During busy periods, processing may take slightly longer, but we always work as quickly and carefully as possible.

How will I know when my order has shipped?

You’ll receive a confirmation email with tracking details once your order is on its way.

What if my order arrives damaged or incorrect?

Please contact us immediately with photos and your order number.
We’ll make it right — your experience matters to us.

💛 ABOUT US & OUR MISSION

Why did you start HerShieldEssentials?

HerShieldEssentials was created from a deeply personal place — a desire to help everyday people feel safer, more confident, and more supported.
As a mother, wife, daughter, aunty, and sister, I understand the worries we all carry.
Our products are designed to bring Safety, Assistance, Protection, Confidence, Help, and Care back into everyday life.

Are you profit‑driven?

No.
Our mission is impact, not profit.
We want these tools out in the world — in handbags, on keychains, in pockets — helping people feel safer again.

🛍️ CUSTOMISATION & GIFTS

Can I personalise my keychain?

Yes — many of our keychains offer customisable options such as colour choices, charms, and wristlets.

Do you offer gift wrapping?

Yes, selected items can be gift‑wrapped.
Perfect for birthdays, teens, mums, friends, or anyone who deserves a little extra confidence.

📬 STILL HAVE QUESTIONS?

We’re here for you.
Send us a message through our website, Etsy store, or social pages and we’ll be happy to help.